Support

We answer every email, usually within one business day.

Delete your account

You can delete your account and everything in it from inside the app, without contacting us:

• Open Hausmatch and go to the Profile tab
• Scroll to the bottom and tap Delete Account
• Confirm

This permanently deletes your account, saved homes, notes, tour requests, preferences, and shared hunt membership. It cannot be undone. If you can't get into the app, email info@hausmatch.co from the address on the account and we'll delete it for you.

Information we already shared with or sold to a third party before you deleted your account stays subject to that third party's own privacy practices. To reach those companies, use the opt-out request below and we'll tell you who received your information.

Stop marketing calls and texts

Promotional calls and texts are optional and were never required to use Hausmatch. To turn them off:

• Reply STOP to any text message we send, or
• Turn off marketing contact in the Profile tab, or
• Email info@hausmatch.co with the subject line "STOP"

You will still receive messages about showings you specifically request, because those are the service you asked us for. To stop those too, delete your account.

Opt out of the sale or sharing of your personal information

Email info@hausmatch.co with the subject line "Privacy Request" and tell us what you want:

• Do not sell or share my personal information
• Tell me what personal information you hold about me
• Delete my personal information
• Correct my personal information
• Limit the use of my sensitive personal information

Please send the request from the email address on your account so we can verify it's you. We will not treat you any differently for exercising these rights. See the Privacy Policy for the full description of what we collect and who receives it.

Common questions

Why do you need my phone number?

So that we, and the agents handling any showing you request, can reach you about that showing. It is not used for promotional calls unless you separately opt in.

Will an agent call me just for liking a home?

No. Liking and saving homes stays between you and anyone you invited into a shared hunt. We connect you with an agent when you ask for a showing or a mortgage pre-qualification.

Who can see my notes?

Only you — unless you've joined a shared hunt, in which case the other members of that hunt can see the homes you save, the tours you request, and the notes you write. Don't put anything in a note you wouldn't want them to read.

Are the listings and payment estimates accurate?

Treat them as a starting point, not gospel. We don't guarantee the accuracy, completeness, or availability of any listing, and mortgage estimates are rough figures based on national averages — not loan offers, rate quotes, or prequalifications. Confirm anything that matters with a licensed agent or lender.

Is Hausmatch a real estate brokerage?

No. Hausmatch is a software platform and a lead-generation service. We are not a brokerage, agent, or lender, we don't represent you in any transaction, and a showing request isn't a confirmed appointment until the agent confirms it.

Still stuck?

Email info@hausmatch.co. Tell us what happened and what you expected to happen, and include your iOS version and device if it's a bug.